Shipping & Returns
Free tracked shipping worldwide — 30-day free returns.
Free Shipping
We offer free shipping on all orders, worldwide. No minimum order required. No hidden fees.
Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email with tracking information once your order ships.
Delivery Times
| Region | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Europe (EU) | 5–10 business days |
| United Kingdom | 5–10 business days |
| Canada / Australia | 7–12 business days |
| Rest of World | 7–14 business days |
Tracked & Secure
Every order ships with full tracking, sent to your email on dispatch. All shipments are insured against loss or damage and double-boxed with protective padding. All clocks are stocked and shipped from our logistics centre in Rome, Italy.
Customs & Duties
For international orders, customs duties and import taxes may apply depending on your country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.
Free Returns
If for any reason you are not happy, you may return your product within 30 days of delivery for a full refund — no questions asked. You can also cancel any order free of charge before it ships. To start a return, email info@ginotimepieces.com or use our Contact page, quoting your order number.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date at info@ginotimepieces.com or via our Contact page. We will either send a free replacement or issue a full refund — your choice.