Frequently Asked Questions

Our wall clocks are crafted with premium materials including marble-effect composite, high-quality glass crystal, and brushed metal hour markers. Every piece is designed and curated for lasting elegance.

Yes! All our clocks feature precision quartz movement with completely silent operation — no ticking whatsoever. The sweep motion is smooth and quiet enough for bedrooms and offices.

Our wall clocks use a single AA battery, which is included in the box. It typically lasts several months of reliable operation.

We offer free tracked shipping on all orders. Standard delivery takes 5–10 business days depending on your location. All shipments are fully tracked and insured, shipped from our logistics centre in Rome, Italy.

Yes, we ship worldwide! Free tracked shipping to all destinations. International orders may be subject to customs duties which are the responsibility of the buyer.

We offer a 30-day money-back guarantee. If you are not satisfied, return the product within 30 days of delivery for a full refund, no questions asked. You can also cancel your order free of charge at any time before it ships.

Every clock comes with a comprehensive 2-year warranty covering manufacturing defects. If your product develops a fault, we will replace it free of charge including shipping.

All shipments are double-boxed and insured. If your clock arrives damaged, contact us with a photo and we will send a free replacement immediately — no need to return the damaged item.

Yes, you can cancel your order free of charge at any time before it ships. Email info@ginotimepieces.com or use our Contact page with your order number.

As soon as your order ships you’ll receive a tracking number by email. Enter it on our Track My Order page for live delivery status.